FAQ

FAQ’s

If you don’t find what you are looking for here, you can browse our Help sections, or alternatively, E-Mail info@teamscene.org.uk with your question.

Q: Do you stock everything on your website?

A: Not everything. With so many of the items we sell being large or heavy goods, high value items, or part of large team kit collections, we often order these from their manufacturer to fulfil orders. We do stock large amounts of goods for all of the sports we cater for, and as above, state whether or not an item is in-stock as part of our Estimated Delivery Times. If you do order an item that is not part of our stock, we will keep you regularly updated with news from our suppliers.

Q: Can I return my orders?

A: All UK orders can be returned for a refund or exchange within 28 days, providing they are either in their original packaging and condition, or are faulty. Overseas orders can only be refunded, but please note, we will not pay any shipping charges and/or shipping tax so please check before you send! It is also advised that you send any items back via a recorded delivery service to ensure it reaches us securely.

Q: If I order a Pre-Order product, will it come on the day of release?

A: Once a product has reached us, we will then ship it in accordance with the manufacturer’s wishes. In most cases, yes, this will mean you will receive the item on its release day, but some manufacturers are more stringent and will not allow it to be shipped until release dates. If a manufacturer delays a release, we will of course contact you to make sure you are kept up to date.

Q: How can I pay for my order?

A: We offer a range of payment methods to make sure you can place your order in the way that suits you best! We accept all major Credit and Debit Cards, Cheques, Paypal, Purchase Orders and Bacs money transfers.┬áIt’s also worth noting that when you pay via a Credit/Debit card, your payment is taken immediately.

Q: Can I, and how do I, cancel my order?

A: If you wish to cancel your order before dispatch, please e-mail info@teamscene.org.uk with your order number and any necessary instructions. We will then refund your payment, if applicable, and confirm the order has been cancelled via E-Mail.

Q: Can I change my order?

A: As long as the order has not reached our dispatch and packaging team, we can help to make any amendments you require. If you find yourself in this position, please email info@teamscene.org.uk to make sure we handle your request immediately.

Q: Can I send a personalised product back?

A: Unless we have made an error, we cannot accept the return of personalised goods. Please make sure you double check any instructions to personalise an item, and use our sizing guides to ensure your order is in the size your need.

Q: I’m looking for a particular size, but it isn’t showing on your website, do you have it?

A: No. Only the sizes that we have in stock, or available to us through our suppliers, are shown on our website.

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